Legal

Terms & Conditions

Nieldelia Florist & Gifts (002396935-W) · Last updated: July 2026

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Acceptance of Terms

These Terms & Conditions govern your use of the Nieldelia Florist & Gifts website (nieldelia.com) and your purchase of products and services from us. By placing an order or using our website, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not place an order with us. We may update these terms from time to time (see section 13), and your continued use of the site means you accept any changes.

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Orders & Pricing

When you place an order, you are making an offer to purchase the selected products subject to these terms. All orders are subject to acceptance and availability. We reserve the right to decline or cancel any order.

All prices shown on our website are in Malaysian Ringgit (RM) and are inclusive of applicable charges unless stated otherwise. Delivery charges, where they apply, are calculated by delivery postcode and shown before you complete your order. Please see our Delivery Charges page for details.

We make every effort to ensure pricing is accurate, but in the event of an obvious error we reserve the right to correct it and to cancel or refund any affected order.

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Payment

Full payment is required at the time of ordering to confirm your order. Orders are only processed once payment has been received.

TO CONFIRM: list the exact payment methods you accept (e.g. online banking / FPX, credit & debit card, DuitNow / QR, bank transfer). I've left this general because I couldn't verify your current payment gateways from your site — fill in the methods your checkout actually offers.

For same-day delivery, payment must be completed by 12pm (Monday to Saturday) — see section 4. Orders where payment is not received cannot be guaranteed for the requested delivery date.

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Delivery

Our standard delivery window is 10am to 5pm. Same-day delivery is available for orders placed and paid by 12pm, Monday to Saturday, subject to our daily delivery capacity and product availability. Only certain bouquets are eligible for same-day delivery.

Delivery Area

We deliver within Kuala Lumpur, Selangor and Putrajaya. Due to logistics, we do not currently offer delivery to other Malaysian states. Delivery is free to Kajang and selected nearby areas, with flat rates elsewhere by postcode.

Specific Delivery Times & Additional Charges

If you require a specific delivery time (for example 2pm–3pm), please check with us before placing your order. Extra charges apply for deliveries requested after 5pm, and may apply for specific-time requests. Additional charges may also be imposed for:

  • deliveries to a wrong or incomplete address provided by the sender;
  • redelivery for any reason;
  • collecting cards or special gift items from the customer to be delivered together with the order.

During peak and festive seasons (e.g. Valentine's Day, Mother's Day, Hari Raya, Christmas), please order at least three (3) days in advance. During these periods we are unable to accommodate specific delivery-time requests, and delivery is made within the requested date (generally 9am to 6pm). Full delivery details are on our Delivery Info page.

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Product Substitution

Fresh flowers are seasonal and availability can vary. Where necessary to ensure timely delivery, Nieldelia Florist & Gifts may substitute material(s) with items of equal or greater value, while maintaining the overall style, colour theme and aesthetic of the final arrangement.

Because each bouquet is arranged by hand, the finished product may vary slightly from the photograph shown (see section 7). Substitutions of this kind are not grounds for a refund.

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Cancellations & Refunds

As our products are fresh, perishable and made to order, our ability to offer cancellations or refunds is limited.

  • We reserve the right not to issue a refund where we are unable to accommodate a specific delivery-time request.
  • Substitutions of equal or greater value (section 5) and minor variations from product images (section 7) are not refundable.
  • If delivery fails because of a wrong or incomplete address, or because no one was available to receive the order at the address given, additional charges may apply for redelivery and a refund may not be available.

If something has genuinely gone wrong with your order, please contact us as soon as possible — ideally on the day of delivery — and we will do our best to put it right.

TO CONFIRM: if you have a specific goodwill policy (e.g. replacement or store credit for a damaged arrangement reported with a photo within X hours), state it here. I've kept this to what your published policy already implies, plus a fair "contact us" path — but a clear, explicit remedy is good for customer trust and is worth adding.
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Product Images & Descriptions

Product photographs on our website are for illustration. As every arrangement is handcrafted with fresh, natural materials, the exact size, shade and appearance of flowers may vary from the image shown. Vase or container styles, wrapping and accessories may also vary depending on availability.

We take care to describe our products accurately, but we do not warrant that descriptions or other content are complete or error-free.

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Recipient & Delivery Address

All orders are delivered to the recipient's address submitted by the sender, but not necessarily handed to the named recipient personally. Our delivery team will always try their best to hand the order to the named recipient directly at the time of delivery.

Where our runner is unable to reach the recipient or enter the premises, the order may be handed to:

  • At an office: the receptionist, a colleague, or the guard house.
  • At a home: a family member, a neighbour, or the guard house.
  • At a college/university campus: the recipient's friend, where we cannot contact the recipient. Please provide a friend's contact number for arrangement.

It is the sender's responsibility to provide a complete and accurate delivery address and a contactable recipient phone number.

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Intellectual Property

All content on this website — including text, photographs, graphics, logos and design — is the property of Nieldelia Florist & Gifts or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute or use any content from this site without our prior written permission.

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Limitation of Liability

To the fullest extent permitted by law, Nieldelia Florist & Gifts shall not be liable for any indirect, incidental or consequential loss arising from the use of our website or products, or from any delay or failure in delivery caused by circumstances beyond our reasonable control (including but not limited to weather, traffic, incorrect address details, or the recipient's unavailability).

Nothing in these terms excludes or limits our liability where it would be unlawful to do so under the Consumer Protection Act 1999 or other applicable Malaysian law.

TO CONFIRM: liability wording is the one area most worth having checked by someone familiar with Malaysian consumer law before you rely on it. The clause above is fair and standard, but it isn't legal advice.
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Privacy

We respect your privacy and handle personal information you provide (such as your name, contact details and delivery addresses) in accordance with applicable Malaysian law, including the Personal Data Protection Act 2010. We use this information only to process and deliver your orders and to communicate with you about them.

TO CONFIRM: if you have (or add) a separate Privacy Policy page, link it here. If you use your data for marketing (e.g. WhatsApp broadcasts, email newsletters), that should be disclosed here and consent obtained.
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Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia, and you submit to the exclusive jurisdiction of the Malaysian courts.

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Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our practices or for legal reasons. The current version will always be posted on this page with the "last updated" date above. Your continued use of our website or services after any change constitutes acceptance of the revised terms.

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Contact Us

If you have any questions about these Terms & Conditions or your order, please get in touch:

Any Questions? We're Happy to Help

If anything here isn't clear, just message us — we'd rather you ask than wonder.

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